Customer Survey

Professional customer surveys for in-depth insights

We conduct customer surveys in a wide range of industries and of varying depth – with everyone from private individuals to company directors. Each customer survey is unique, and we always start from the customer’s specific needs, whether it is a simple CSI survey, or a more customized and in-depth analysis.

Examples of what we do

Data collection methods

Interviews via video meeting, telephone or face-to-face

Digital and postal surveys

Focus group discussions

Surveys

Customer satisfaction and loyalty

Customer opinions on product, support and brand

Customized customer surveys

Standard measurements

CSAT - Customer Satisfaction Score

NPS - Net Promoter Score

We help you with all or part of the process, from questionnaire formulation and data collection to final report.

Our reach

We are specialized in customer surveys in Sweden, Norway, Denmark and Finland, but are happy to help with projects throughout Europe and the world – regardless if your customers are private individuals or B2B decision makers.

Conducting a customer survey with us

When you work with us, you get access to a dedicated team of specialists. Our expertise includes both qualitative and quantitative data collection, as well as turning collected information into deep insights for a business. We put a high value on understanding. Therefore, each project is led by an experienced project manager with strategic know-how, who tailors the methodology to suit your unique challenges.

Why should you conduct a customer survey?

To effectively address your specific questions, we use a comprehensive range of methods. Here are some of the methods we most frequently work with.  

Understand your customers

Gain insight into what your customers really think and feel.

Increased customer satisfaction

Identify areas for improvement and create a better customer experience.

Make better decisions

Data-driven insights help you make more strategic business decisions.

Clear decision material

We adapt the decision material to match your specific needs. It can be used as stand-alone decision material or integrated as a key component of an overall market or business strategy.

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Next Step

Do you have questions, want a quick quote, or help defining your project? Get in touch. We appreciate your contact and will normally respond within a couple of hours during office hours.