We conduct customer surveys in a wide range of industries and of varying depth – with everyone from private individuals to company directors. Each customer survey is unique, and we always start from the customer’s specific needs, whether it is a simple CSI survey, or a more customized and in-depth analysis.
Examples of what we do
Data collection methods
Interviews via video meeting, telephone or face-to-face
Digital and postal surveys
Focus group discussions
Surveys
Customer satisfaction and loyalty
Customer opinions on product, support and brand
Customized customer surveys
Standard measurements
CSAT - Customer Satisfaction Score
NPS - Net Promoter Score
We help you with all or part of the process, from questionnaire formulation and data collection to final report.
Our reach
We are specialized in customer surveys in Sweden, Norway, Denmark and Finland, but are happy to help with projects throughout Europe and the world – regardless if your customers are private individuals or B2B decision makers.
Conducting a customer survey with us
When you work with us, you get access to a dedicated team of specialists. Our expertise includes both qualitative and quantitative data collection, as well as turning collected information into deep insights for a business. We put a high value on understanding. Therefore, each project is led by an experienced project manager with strategic know-how, who tailors the methodology to suit your unique challenges.
Why should you conduct a customer survey?
To effectively address your specific questions, we use a comprehensive range of methods. Here are some of the methods we most frequently work with.
Understand your customers
Gain insight into what your customers really think and feel.
Increased customer satisfaction
Identify areas for improvement and create a better customer experience.
Make better decisions
Data-driven insights help you make more strategic business decisions.
Clear decision material
We adapt the decision material to match your specific needs. It can be used as stand-alone decision material or integrated as a key component of an overall market or business strategy.
Next Step
Do you have questions, want a quick quote, or help defining your project? Get in touch. We appreciate your contact and will normally respond within a couple of hours during office hours.